Request Tracker 3.2


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5.47 MB
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Publisher Description



Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.

Request Tracker is a free trial software application from the Helpdesk & Remote PC subcategory, part of the Business category. The app is currently available in English and it was last updated on 2009-02-05. The program can be installed on Win2000, Win7 x32, Win7 x64, Win98, WinOther, WinServer, WinVista, WinVista x64, WinXP.

Request Tracker (version 3.2) has a file size of 5.47 MB and is available for download from our website. Just click the green Download button above to start. Until now the program was downloaded 321 times. We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.

Program Details



General

 
Publisher CyberNiche Software
Released Date 2009-02-05
Languages English

Category

 
Category Business
Subcategory Helpdesk & Remote PC

System requirements

 
Operating systems windows

Download information

 
File size 5.47 MB
Total downloads 321

Pricing

 
License model Free Trial
Price $149.00

Version History



Here you can find the changelog of Request Tracker since it was posted on our website on 2015-04-27. The latest version is 3.2 and it was updated on soft112.com on 2017-07-01. See below the changes in each version:

version 3.2

posted on 2009-02-05

Help file changes for Windows Vista.

version 3.1

posted on 2005-02-17

There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.






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Downloads last week: 1
Release Date: 2009-02-05
Publisher: CyberNiche Software
Operating System: windows
Type: Free Trial