Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.
Request Tracker is a free trial software application from the Helpdesk & Remote PC subcategory, part of the Business category.
The app is currently available in English and it was last updated on 2009-02-05. The program can be installed on Win2000, Win7 x32, Win7 x64, Win98, WinOther, WinServer, WinVista, WinVista x64, WinXP.
Request Tracker (version 3.2) has a file size of 5.47 MB and is available for download from our website.
Just click the green Download button above to start. Until now the program was downloaded 321 times.
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