Request Tracker 3.2


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5.22 MB
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Publisher Description



Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.

Program Details



General

 
Publisher CyberNiche Software
Released Date 2009-02-05
Languages English

Category

 
Category Business
Subcategory Helpdesk & Remote PC

System requirements

 
Operating systems windows

Download information

 
File size 5.22 MB
Total downloads 305

Pricing

 
License model Free Trial
Price $149.00

Version History



» version 3.2   -   posted on 2009-02-05
Help file changes for Windows Vista.

» version 3.1   -   posted on 2005-02-17
There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.






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Release Date: 2009-02-05
Publisher: CyberNiche Software
Operating System: windows